SpaceOpal Service Delivery Manager

On behalf of our client, SpaceOpal (), we are looking for a Service Delivery Manager.

Spaceopal is the prime service operations contractor for the European Galileo Satellite Navigation System and manages all Galileo Service Operations. The awarded European Commission (EC) contract to Spaceopal is more than just its satellites in space. Galileo Service Operations will provide high quality positioning, navigation and timing services to users across the whole world as a civil controlled service with guaranteed continuity of coverage.

What is expected from you:

Coordination of system and segment operation as much as the service engineering team
Coordination of technical and operational System Level aspects with the operations managers (MOMs, SOMs and others) and engineers of the Centers and Segments
Ensuring engineering and execution of routine and contingency system level operations (SLOP) associated to system, segment and service evolutions
Support to overall system and service validation including overall planning, execution and reporting
Proactively support to Business Continuity tasks in particular during the on call period
Support the Evolution Team in planning and coordinating the overall system migration and service transition
Maintaining system and service knowledge and information
Support of continual service and operations documentation improvement based on the System and Service evolutions
Support the system configuration management
Support the implementation of start of operations and services with new releases, in synergy with the indications of the functional line of management (Head of SDM, Service Provision Manager)
Coordination of contingency resolutions at system/service level with the support of the operations managers and service engineering team
On call support
Preparation, validation, and authorization of security procedures as required by operation and SECOPS requirements
Test and validation of security operations before and after launch of a satellite (e.g. SCTC, KVLT, SIOT, IOV test campaigns)
Coordination of Security operations to support the launch of a satellite
Secure operations planning and analysis (routine)
PRS Service activities coordination (GSMC/GMS)
Support GSOV and simulation campaign
Contributing to operation reporting
Coordinating CLA activities with GMS ops, GCS ops, HE, site and service SEC
Coordination and execution of the Long Term Plan and the Mid Term Plan activities, in particular:
Collecting all activities needed for Service Provision, planning the activities in three different time frames, and keeping the stakeholders (Contracting Authority and Spaceopal teams) informed
Interface for all GSOp Planning issues across all SPO teams
Identifying and informing the stakeholders about planning conflicts, and suggesting solutions from the scheduling point of view
Pre defining plans for the different disciplines, like Flight Operations, Ground Operations, Mission Operations, Security Operations and User Service
Participating to the Coordination Meetings as well as the Planning Meetings at the different time frames and levels, by providing schedules and accessing solution to scheduling conflicts from a planning perspective
Supporting the Contracting Authority by preparing the Long Term Plan and the Mid Term Plan: Information Interface to the Contracting Authority in conjunction with the Lead SDM and the Evolution and Engineering Manager
Deriving the LEOP/IOT Timelines in coordination with the LEOP/IOT responsible persons in SPO as well as all affected SPO CTMs
Supporting the Service Provision Prediction as well as providing support to the Key Performance Indicator Measurements
Tracking each planned activity in the different time frames and providing feed back
Supporting the evolution to an integrated planning, configuration and resources management system
The arrangement of operations and deployment should also be scheduled by means of the planning system; the same applies to the evolution releases
Support the resource and availability management for scheduling a consistent plan.

What you offer :

University degree (Bachelor or higher degree) in Engineering, preferably in Aerospace
Proven working experience in space industry, space operations or satellite services
Good knowledge on satellite systems (subsystem as minimum)
Strong problem solving skills
Fast decision making in case of service impacting problems
Ability to work in intercultural and geographically distributed work environment
Excellent written and verbal communication skills
Team player skil